ku98 Privacy Policy

Introduction

ku98 (accessible at https://ku98.bio) operates as Bangladesh's trusted online casino and sports betting platform. We understand that when you use our services, you are trusting us with your personal information. This Privacy Policy is designed to help you understand what data we collect, why we collect it, and what rights you have in relation to it.

By accessing or using the ku98 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our practices, please discontinue using our platform. We encourage all users, particularly those in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh, to read this policy carefully.

Our Privacy Commitments

Information We Collect

When you use ku98, we may collect different categories of personal information depending on how you interact with our platform. The categories of data we may collect include the following:

• Identity and contact details: full name, date of birth, email address, and mobile number (used for account creation and KYC verification).
• Financial information: transaction history, deposit and withdrawal records including payments made through bKash, Nagad, Rocket, and other supported methods. We do not store complete payment credentials.
• Technical data: IP address, device type, browser type and version, operating system, and session data collected automatically when you access the platform.
• Usage data: pages visited, games played, bets placed, time spent on specific sections, and interactions with promotions or bonuses.
• Communication records: messages, support queries, or feedback you send to our customer support team via email or live chat.

We do not knowingly collect sensitive personal information such as racial or ethnic origin, religious beliefs, or political opinions beyond what is strictly necessary for account operation and regulatory compliance.

How We Use Your Information

The personal data we collect is used strictly to deliver and improve the ku98 experience. We will never use your information for purposes that fall outside the scope described below:

• Account management: to create, maintain, and secure your ku98 account, process your registration, and verify your identity as required for safe platform operation.
• Transaction processing: to handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment partners, ensuring every financial transaction is accurate and secure.
• Customer support: to respond to your queries, resolve disputes, provide assistance with betting, gaming, or payment issues, and improve our overall service quality.
• Personalisation and platform improvement: to customise your gaming experience, recommend relevant promotions, analyse platform usage patterns, and enhance the features available to you.
• Regulatory compliance: to meet obligations under applicable laws, including anti-money laundering (AML) requirements, age verification, and responsible gaming standards. Players must be 21 years or older.
• Security monitoring: to detect, investigate, and prevent fraudulent transactions, unauthorised access attempts, and other potentially harmful activities on our platform.

Cookies and Tracking Technologies

ku98 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data about how the platform is used. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies on the ku98 platform:

• Essential cookies: required for core platform functionality, such as keeping you logged in to your account and maintaining your session security.
• Analytical cookies: help us understand how users interact with ku98, which features are most popular, and where improvements can be made to the overall platform experience.
• Preference cookies: remember your settings and personalisation choices — such as language selection and display preferences — so you do not have to reconfigure them on every visit.

Data Sharing and Disclosure

ku98 does not sell, rent, or trade your personal information to third parties. However, in certain limited circumstances, we may share your data with trusted partners and service providers who help us operate the platform. All such sharing is governed by strict data processing agreements.

• Payment processors: financial institutions and mobile payment partners such as bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposits and withdrawals securely.
• Game providers and technology partners: providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive aggregated, anonymised usage data to support platform stability and game performance.
• Legal and regulatory authorities: where required by applicable law or court order, ku98 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable privacy standards. We do not permit our third-party service providers to use your data for their own marketing purposes.

Data Security

Protecting your personal information is a top priority at ku98. We have implemented a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, disclosure, or destruction of your data.

Our security infrastructure includes SSL (Secure Sockets Layer) encryption for all data in transit, secure server environments, regular security audits, and access controls that limit data exposure to authorised personnel only. We also employ multi-factor authentication protocols and session timeout mechanisms to protect active user accounts.

Data Retention

ku98 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting requirements. The specific retention period depends on the nature of the data and the reason it was collected.

Account data and transaction records are typically retained for a minimum of five years following account closure to comply with financial regulations. Cookies and analytical data are retained for shorter periods in line with their functional purpose. Once data is no longer required, it is securely deleted or anonymised so that it cannot be linked back to you.

Your Privacy Rights

As a ku98 user, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: in certain circumstances, you may request the deletion of personal data we hold about you, subject to our legal and regulatory obligations.
• Right to restrict processing: you may request that we limit how we use your personal data in specific circumstances, such as while a dispute is being resolved.
• Right to data portability: you may request a structured, machine-readable export of the personal data you have provided to ku98 for transfer to another service provider.

We will respond to all valid privacy requests within a reasonable timeframe. In some cases, we may need to verify your identity before we can action your request. If we are unable to fulfil a request due to legal obligations, we will explain why in our response.

Third-Party Services and Links

The ku98 platform integrates services from third-party game providers and payment processors. While we carefully vet all partners before integration, each third-party provider operates under its own privacy policy and data handling practices. ku98 is not responsible for the privacy practices of these external providers once data is transferred under the scope of their own service agreements.

We recommend that you review the privacy policies of all third-party providers whose services you use in connection with your ku98 account. Payment partners such as bKash, Nagad, and Rocket maintain their own independently operated privacy frameworks. By choosing to use these payment methods, you also agree to their respective terms.

Children's Privacy and Age Restriction

ku98 is an online gambling platform intended exclusively for adults. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps to ensure compliance with this requirement. If we become aware that a user under 21 has provided personal information, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

ku98 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or through a prominent notice on the platform. The updated policy will take effect immediately upon publication unless stated otherwise.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the ku98 platform after any changes to this policy constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ku98 handles your personal data, our dedicated support team is available to assist you. We are committed to addressing all privacy-related inquiries in a timely and professional manner.

You can reach our support team by email at [email protected]. Please include your registered account username and a clear description of your request so we can process it efficiently. Our team operates around the clock and aims to respond to all privacy-related queries within 48 hours Bangladesh Standard Time (BST, UTC+6).